In the post 9/11 world, the phrase “If you see something, say something” has become ingrained
in our everyday language. While the original intent behind this slogan was to encourage the
public to report on suspicious activity related to potential terror threats, the phrase is also highly
applicable to alerting local governments to all kinds of potential issues from potholes to
emergencies. Typically, people aren’t shy to “say something,” but they aren’t always sure where
to best communicate their concerns. In an effort to make this as easy as possible for our
residents, the Town of Clarkstown made its first investment in a 311 reporting system in 2016,
creating an easy process to submit requests and concerns. The 311 system has been a great
success in bringing issues to the attention of the appropriate town staff in a quick and efficient
manner, often resulting in faster resolutions to these issues.
As we all know, technology is always changing. I’m delighted to announce the Town has switched to a newer and more robust civic app, which allows for better efficiencies in how requests are managed and responded to. Our new “My Clarkstown” app is up and running
and will result in significant improvements in ensuring that town government is open, transparent, and accessible to all residents.
Making the system easier to use for residents is only part of the improvements. Behind thescenes, the new app will enable town staff to better manage requests, improve the process flow, and provide better and faster feedback to the residents.
So, go to the app store on your phone today and download the “My Clarkstown” app to start interacting with your local town government. If you see something, you now have a quicker and easier way to “say something.”
